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Monday, February 16, 2009

Continental: Why Won't You Assign Us Seats?!

So, we're going on vacation (surprise, surprise).  I bought the tickets on Continental.com, as I always try to fly Continental over US Airways or American Airlines.  No problems, except that they won't assign us seats for any flight except one.  This is a major issue, since the flight that is going to the island only flies once a week.  That means that if the flight is overbooked, we will get bumped and then what???  I have no idea.  Perhaps we could get a flight the next day, but that flight takes off from across the country from where we'll be (Newark, when we'll be in Houston).  WTF, Continental?  You know, I paid good money for these tickets and if I get bumped I'm going to be PISSED.

Step One:  Go after all online help I can get.  Find nothing.  Try to assign my seats on Continental.com about 20 times.  Fail.

Step Two: Call Continental.com's internet help desk.  Wait on hold about 5 minutes.  Guy explains that I can get seat assignments at checkin (which, frankly, is too late for me.  I want it NOW!).  But, since it's an international reservation, he wants nothing more to do with me.

Step Three: Transferred to international help.  Very nice lady, but also very little help.  She did get me seats on the return flights that I couldn't seem to book online, but we still have one flight with no seat assignment.  I'm going to have to wait until the day of.  That blows.  At least she was able to assure me that the flight is not overbooked, and as long as we check in on time, we shouldn't get bumped.  Blah.  I hate airlines.

More to come, I'm sure.  And I do want to talk about Valentines Day and running, but those posts will come later, as they are not written yet.

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